Refund policy

Effective Date: 16/02/2025

At ScriptRipple, we aim to provide high-quality digital products and a seamless marketplace experience. However, we understand that there may be instances where a refund request is necessary. This Refund Policy outlines the conditions under which refunds are granted.

1. Eligibility for Refunds

Refunds are only applicable under the following circumstances:

1.1 Defective or Non-Functioning Products

• The purchased script, plugin, or software component does not function as described in the product listing.
• The product contains critical bugs that prevent proper use, and the seller is unable or unwilling to provide a fix within a reasonable timeframe.

1.2 Misrepresentation

• If the product significantly differs from its description or preview.
• If essential features mentioned in the description are missing or not included in the product.

1.3 Non-Delivery of Product

• If the buyer did not receive the product due to an error on our platform or the seller’s fault.

2. Non-Refundable Cases

Refunds will not be issued under the following conditions:

• The buyer changes their mind or no longer needs the product.
• The product is not compatible with the buyer’s system, unless it was explicitly stated that it would be.
• The buyer lacks technical skills to install or use the product.
• The buyer downloaded and used the product but later requests a refund.
• The issue arises from third-party software conflicts or server limitations that are beyond the product's intended functionality.
• The buyer is abusing the refund policy, such as requesting multiple refunds for different products.

3. Refund Request Process

To request a refund, follow these steps:

1. Contact the Seller First: Buyers must first attempt to resolve issues by contacting the seller through our support system.
2. Submit a Refund Request: If the seller fails to resolve the issue, submit a refund request through refund@scriptripple.com with the following details:
   • Order ID
   • Product Name
   • Reason for Refund (with screenshots or evidence, if applicable)
3. Review & Resolution: Our team will review the request and make a decision within 5-10 business days.
4. Refund Processing: If approved, refunds will be processed to the original payment method within 7-14 business days.

4. Dispute Resolution

If a refund request is denied and the buyer disagrees with the decision, they may appeal by contacting privacy@scriptripple.com. Script Ripple will conduct an independent review and provide a final decision.

5. Changes to This Policy

ScriptRipple reserves the right to update this Refund Policy at any time. Significant changes will be communicated via email or website notification.